You are using one of our products and suddenly got into a trouble? Maybe found a bug or can’t manage to find a setting? Don’t worry.
We are here to help you.
But you should help us to do it. We don’t knowingly release buggy products, so if you found a bug you can be sure we don’t know about it.
So you must provide URL where we can observe the problem.
We have been so clear about this in the emails sent to you, on the site itself, in the software Help page, yet people ignore it all the time.
Sometimes the support staff will also need to login and see the settings. Please be cooperative and provide such. In most products, like WatuPRO for example, it’s very easy to do this without sharing your administrator login. In the Settings page there is option to enable other user roles to manage the quizzes.
We are software developers, not soothsayers. Do not force us to guess. We have wasted hours and hours with customers who send vague explanations and screenshots instead of providing URL to see their issue. The wasted time and frustration such users cause is unbearable. Please don’t be one of them. If you don’t cooperate, we can’t help you and your bug report may be ignored.