[WatuPRO Intelligence Module] Troubleshooting Paid Quizzes

When you set up a price for a quiz it automatically becomes a paid quiz and cannot be accessed before a payment is processed. Once the user pays for a quiz they will immediately gain access to the quiz.

What to do if this does not happen:

Check for Payment Errors

Go to WatuPRO Settings page, scroll to the Payment Options section and check fot the “View payment errors log” link under the Other payment instructions box:

You’ll see what caused the error there. Very often errors happen when you use Paypal IPN. Most users should not use Paypal IPN but use Paypal PDF mode instead.

No Payment Errors?

If there are no payment errors you may want to double check if the specific user has paid for the quiz. Go to WatuPRO Quizzes -> View Results page. On the paid quizzes you will see a “View payments” link within the top links. There you can check for that specific payment and even add it manually if needed.

If the payment is there and the user still cannot access the quiz, the problem is usually caused by a caching plugin. You should not cache the dynamic quiz pages, ever. Disable whatever caching system you are using on these pages and things will work fine.

If the problem is neither of these feel free to contact us. Make sure you provide us URL and login so we can check your problem.