When The %%CERTIFICATE%% Variable In WatuPRO Shows Nothing

If you think that the %%CERTIFICATE%% variable in the “Quiz Output” doesn’t work, please read this post. The variable works fine but is often misunderstood.

When the variable outputs a link to a certificate?

The variable will output a link only when certificate is earned. If the user did not earn certificate, then the variable will output nothing (blank).

When is a certificate earned?

There are 2 conditions to earn certificate and both should be satisfied.

1. You need to have the email of the user who takes the quiz. There are several ways to request the user’s email and choosing ONE of them is sufficient:

a) Select “Require user login” in the Edit Quiz page, User and Email Related Settings tab
b) Select “Send email to user with their results”. When this is selected, WatuPRO will make sure that email is requested
c) Request user contact details from the bottom of the same tab where you see the “Ask for user contact details” heading. Of course you must select to ask for email address.

2. User must achieve a grade that has the certificate assigned to it. This is very very important and often is the case of unnecessary support emails. A certificate is not, by default, earned just for taking the quiz. Certificates are always related to a grade. Only when the user achieves a grade that has certificate assigned to it, then the user earns the certificate. So here is what you need to do assuming you have created a certificate:

a) Create some grades for the quiz.
b) Assign the certificate to one or more of these quiz grades. This is done from the Manage Grades page – thereĀ  will be a certificate drop-down under each grade. It’s up to you which grades will allow certificate. Usually customers assign certificate to the grades that they consider to mean quiz success. If your quiz is not a knowledge-based quiz and you want everyone to earn a certificate, just assign the certificate to all the grades and make sure the user will always earn a grade (learn more)

Please also note that the certificate itself will not get attached in email etc. Only a link to it can be included in the quiz output or email contents.